Shipping policy
Shipping & Equipment Fulfillment Policy
Coach Dad Coach Mom purchases may include physical training equipment in addition to digital program access.
What Is Included
Eligible Coach Dad Coach Mom purchases include:
- 17 training cones
- 1 agility ladder
Digital program access and physical equipment are fulfilled separately. Customers may receive access to their digital program before their physical equipment arrives.
Order Processing
Physical equipment orders are prepared and shipped separately from digital program access.
Processing and delivery times may vary depending on order volume, destination, carrier availability, and other fulfillment factors.
Once your order has shipped, any available tracking information will be provided through the order communication associated with your purchase.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at info@acasocceracademy.com.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.
Damaged, Missing, or Incorrect Equipment
If your training equipment arrives damaged, incomplete, or incorrect, please contact us at info@acasocceracademy.com.
Please include:
- your order number
- a description of the issue
- photos of the package or equipment when applicable
We will review the issue and determine an appropriate resolution, which may include replacement of the affected equipment or another reasonable remedy.
Lost or Delayed Shipments
Shipping delays may occur after an order has been transferred to the carrier.
If your shipment appears significantly delayed, lost, or marked as delivered but cannot be located, contact us at info@acasocceracademy.com and we will help review the situation.
Digital Program Access
Shipping delays do not normally prevent access to the digital Coach Dad Coach Mom program.
Customers may begin account setup and access their available digital training content while waiting for their physical equipment to arrive.
An issue with physical equipment does not automatically require cancellation or refund of the digital portion of the purchase if the equipment issue can reasonably be corrected or replaced.
Contact Us
For shipping, equipment, or order questions:
ACA Soccer Academy
info@acasocceracademy.com
acasocceracademy.com
That is safe enough to publish now because it does not promise a specific ship date, carrier, geography, or tracking method we haven’t confirmed yet.